Totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. Note: The ISO 9000 standards on quality management and quality assurance consist of 4 standards: 9000 guidelines for selection and use, 9001 model for quality assurance in design/development, 9002 model for quality assurance in production and installation, 9003 model for quality assurance in final inspection and test, and 9004 guidelines for quality management and quality system elements.
